User Support Forum

We have a "customer" whose individual account report is incorrect. She's got payments to an invoice that does not appear on the report, generating a credit balance that she really doesn't have. I did a quick look in the invoices table of the A/R module, and the invoice is present. It's just not being picked up when the report is generated.
Is there a way to fix this?

vic

Vic,

Do a reindex and see if that resolves your problem.

Tried that . . . should have mentioned it in my original post . . . and it didn't fix the problem. Thanks for the reply. I appreciate your taking the time.

vic

It sounds like something is messed up in the data files in A/R. We will probably need to have you send in a backup of your Accounting files so that we can figure it out and fix it for you. It looks like you have an e-mail to support that is waiting to be answered, so I will give you the details in the reply there.

Thank you. I'll wait for the email.

Vic