Reinstating Vanco Customer

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Turning Point
Posts: 31
Joined: Wed Feb 08, 2017 4:54 pm

Reinstating Vanco Customer

Post by Turning Point »

One of our members set up an account with Vanco, then had her CC compromised, tried to cancel the card at Vanco and ended up cancelling her account.

I went into Vanco and removed the date from the cancel field but now she gets a message telling her to contact the church to reinstate her account.

Has anyone done this? I can't find anything on the Vanco website that talks about reinstating.

Lisa

NeilZ
Posts: 9159
Joined: Wed Oct 08, 2003 12:20 am
Location: Connellsville, PA
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Re: Reinstating Vanco Customer

Post by NeilZ »

Turning Point wrote:
Wed May 06, 2020 12:50 pm
One of our members set up an account with Vanco, then had her CC compromised, tried to cancel the card at Vanco and ended up cancelling her account.

I went into Vanco and removed the date from the cancel field but now she gets a message telling her to contact the church to reinstate her account.

Has anyone done this? I can't find anything on the Vanco website that talks about reinstating.

Lisa
I would call Vanco customer service as they would be the ones who can give you direct assistance since it involves procedures on the Vanco website.
Neil Zampella

Using PC+ since 1999.

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