User Support Forum

We are wanting to email a contribution statement. We have entered the necessary information in preferences, but when we test the connection we get the following error message. I think it has something to do with ports, but they cannot be adjusted.

6/25/2013 1:52:48 PM <-- [00000000]
6/25/2013 1:52:48 PM --> [00000006] QUIT
6/25/2013 1:52:48 PM <-- [00000000]

OLE IDispatch exception code 0 from CSMail.SMTPClient.1: An SMTP or winsock error occured.; No extended error information is available..

brucet7 wrote:We are wanting to email a contribution statement. We have entered the necessary information in preferences, but when we test the connection we get the following error message. I think it has something to do with ports, but they cannot be adjusted.

6/25/2013 1:52:48 PM <-- [00000000]
6/25/2013 1:52:48 PM --> [00000006] QUIT
6/25/2013 1:52:48 PM <-- [00000000]

OLE IDispatch exception code 0 from CSMail.SMTPClient.1: An SMTP or winsock error occured.; No extended error information is available..

You CAN set the ports for the SMTP server like this:

If the port you need to set is 465, you then enter this in the SMTP server block using your server's name:

smtp.mymailserver.com:465