User Support Forum

We are PCP v11.5 users.
When ran an Income / Expense report at the end of May and discovered that several thousand of dollars in contributions were missing from the report (one specific fund). When we researched the error we discovered that at posting Contributions, the update fund accounting option was grayed out. But the April update to that same fund posted to Accounting. We logged off and back on and the option to update fund accounting was made available again. problem resolved. We manually keyed a deposit into accounting, posted and corrected the report, but what would cause this to happen?

JGraves wrote:We are PCP v11.5 users.
When ran an Income / Expense report at the end of May and discovered that several thousand of dollars in contributions were missing from the report (one specific fund). When we researched the error we discovered that at posting Contributions, the update fund accounting option was grayed out. But the April update to that same fund posted to Accounting. We logged off and back on and the option to update fund accounting was made available again. problem resolved. We manually keyed a deposit into accounting, posted and corrected the report, but what would cause this to happen?

That's unusual. If your System Admin has that set as the default action, which you do through Files -> Preferences -> Contribution Setup Options, it should be available to anyone with Post Contributions permissions.

Was there a contribution to an Contribution Fund that was not setup with a Income Account ?? That could have been the issue.

I wouldn't think that was the case, since we had no problem when we keyed to the same income in April. The contributions did update accounting. I will check out the defaults. Thank you!