& Family added to Contribution reports

Contributions, Faith Promises

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compresby486
Posts: 28
Joined: Mon Oct 05, 2009 11:43 am

& Family added to Contribution reports

Post by compresby486 »

Hello everyone!

I have a situation that is making me crazy! I read through several old threads with this scenario and nothing I change in the database seems to work.

I have one person, a recent widow, whose contribution statement (or any contribution report for that matter) lists her as "(Widow's name) & Family". I have tried EVERYTHING to get that "& Family" off of there as she is the only one in her household now and I have run out of options. Anyone have any other ideas? I would like to get this fixed before I email her statement.

Here is what I have checked and changed, if needed, all to no avail:
*Running PC+ version 11.1 on a Windows 7 platform
*Checked File > preferences > adding new families > include "add Family" in mailing name is unchecked
*On her personal profile, she was listed as directory sequence # 2, changed that to #1. Deceased husband is #99. She is listed as member-active, widow/widower and the Adult button shows Y
*The salutation shows her first name, family key shows her first and last names.
*There are only 2 listed with her envelope #, her deceased husband and her.

What am I missing?
Help, before I go off the deep end! :D
Thanks!!
Denise

NeilZ
Posts: 10209
Joined: Wed Oct 08, 2003 1:20 am
Location: Dexter NM
Contact:

Re: & Family added to Contribution reports

Post by NeilZ »

compresby486 wrote:Hello everyone!

*There are only 2 listed with her envelope #, her deceased husband and her.

What am I missing?
Help, before I go off the deep end! :D
Thanks!!
Denise
Go to her husband's personal profile, and remove the envelope number.
Neil Zampella

Using PC+ since 1999.

compresby486
Posts: 28
Joined: Mon Oct 05, 2009 11:43 am

Re: & Family added to Contribution reports

Post by compresby486 »

Wow do I feel stupid! :oops:

THANK YOU for saving my sanity, that was the one thing I did not think of and it worked, finally!
Bless you!
Denise

NeilZ
Posts: 10209
Joined: Wed Oct 08, 2003 1:20 am
Location: Dexter NM
Contact:

Re: & Family added to Contribution reports

Post by NeilZ »

compresby486 wrote:Wow do I feel stupid! :oops:

THANK YOU for saving my sanity, that was the one thing I did not think of and it worked, finally!
Bless you!
Denise
No problem, its usually the easiest fix that gets overlooked.
Neil Zampella

Using PC+ since 1999.

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