User Support Forum

We use a check reader (MICRmini) to scan checks into PowerChurch. It has been working great. However, when we scan checks that we receive in the mail from a church member's bank (via BillPay), our check reader sometimes assigns the check to the wrong envelope number. We understand that the routing number and account number are unique to each check, but for some reason the check reader isn't assigning the check to the correct member when the check is from the BillPay feature of a bank.

Is anyone else having this problem? Is there a database somewhere in PowerChurch where we can correct the information?

Thanks.

This is a common problem. Examine the routing and account number at the bottom of those bank issued checks and they will all have the same routing and account number. Those checks come directly from one of the bank's accounts, not the contributor's account.

PowerChurch uses that string of routing and account numbers to link to the contributor record and assumes it will be a unique account used for each.

Yep .. at another church we had the same problem.

What we did was not use the check reader for these checks, but enter them manually.