Contributor has two envelope numbers

Contributions, Faith Promises

Contributor has two envelope numbers

Postby mborder » Wed Dec 07, 2016 8:14 am

I have one contributor (member of our community...not church) that gave to the memorial funds of two gentleman who passed away recently. My counters created separate profiles for the person and now she has two envelope numbers. Is it possible to combine the data from both accounts into one? I noticed the "Reassign Envelope Number" option under the Contributions section. Is this what I use to correct this situation?

Thanks!
Mike
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Re: Contributor has two envelope numbers

Postby Zorak » Wed Dec 07, 2016 9:25 am

In Version 11.55, there is a Merge Duplicate Profiles utility under Membership > Personal Profiles > Setup.

In Versions 11 and prior, it is a manual process, documented in the Knowledge Base article linked below:

https://www.powerchurch.com/support/34/ ... e-profiles
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Re: Contributor has two envelope numbers

Postby mborder » Wed Dec 07, 2016 10:30 am

That worked for me! Thank you very much!
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