User Support Forum

All of my Vanco Online contributions are posting as TEXT contributions instead of online contributions. I also have text contributions that are posting as text which is the way it should post. I have two accounts with Vanco. One for online and one for text. I have to import both Online & Text to get all the contributions for a week but there is no differentiation between the two when the contributions are posted. They all say TEXT. Is there any way to correct this other than manually? That is not really practical when the counters are downloading the contributions.

When I first set up my Vanco contributions, I was told by customer support to have only one Vanco Payment Integration and it should have as a title "Text & Online" but I found that I actually needed two since I have two Client ID's. One for Online and one for Text. I do not see a way to change the title of the online Payment integration to just "Online"? Is there a way to change that title? Also, is that a reason for the way it is designating whether the contribution is text or online?

I hope I explained this clearly enough so that you can understand what I am asking.

Thanks in advance as you have always steered me in the right direction previously.

How long ago did you setup your Vanco account?

The reason I ask is that there were some changes to the Vanco system last year.

Probably Oct or Nov 2016 but we have PC Online so all updates should be current.

No, actually the Vanco portion was set up in Jan 2017.

LQ Helper wrote:No, actually the Vanco portion was set up in Jan 2017.

Since you're using Powerchurch Online, my advice is to use your FREE phone support, and call them on Monday. Much easier than trying to figure out issues via this forum.

My idea would be to set up a separate contribution fund in Power church that would indicate text contributions and have the Vanco account for text post to that contribution fund.

NeilZ wrote:

LQ Helper wrote:No, actually the Vanco portion was set up in Jan 2017.

Since you're using Powerchurch Online, my advice is to use your FREE phone support, and call them on Monday. Much easier than trying to figure out issues via this forum.

I forget that we are entitled to free phone support. I will do that on Monday and see what they suggest. Thank you again.