We've been using Vanco and importing contributions for close to a year now. It's worked great and love the connection. However, I have a situation when during an import a link between the Vanco member ID and a contributor's envelope ID was incorrect - i.e. inked to wrong envelope ID. How do I change that so that it will import correctly the next time the individual makes a donation?
Thanks
Vanco member ID link to wrong PowerChurch Envelope ID
Moderators: Moderators, Tech Support
-
- Tech Support
- Posts: 3006
- Joined: Thu May 13, 2004 9:59 am
- Location: PowerChurch Software
- Contact:
Re: Vanco member ID link to wrong PowerChurch Envelope ID
Unfortunately, there isn't a way to update this directly in the software. The change would have to be made in the database behind the scenes. We can help with that. Just give tech support a call at (800) 486-1800.