Vanco member ID link to wrong PowerChurch Envelope ID

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sojorner
Posts: 21
Joined: Wed May 03, 2017 2:01 pm

Vanco member ID link to wrong PowerChurch Envelope ID

Post by sojorner »

We've been using Vanco and importing contributions for close to a year now. It's worked great and love the connection. However, I have a situation when during an import a link between the Vanco member ID and a contributor's envelope ID was incorrect - i.e. inked to wrong envelope ID. How do I change that so that it will import correctly the next time the individual makes a donation?

Thanks

Zorak
Tech Support
Tech Support
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Joined: Thu May 13, 2004 9:59 am
Location: PowerChurch Software
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Re: Vanco member ID link to wrong PowerChurch Envelope ID

Post by Zorak »

Unfortunately, there isn't a way to update this directly in the software. The change would have to be made in the database behind the scenes. We can help with that. Just give tech support a call at (800) 486-1800.

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