User Support Forum

Hello, I have just updated to version 12.2 and thank you for adding the ability to insert a signature file for statement output.

I am currently testing the new version outputs before I issue 2019 tax receipts. When I select "email statements" I get this error message: "No valid email addresses with "E-mail contribution statement" enabled were found for this envelope. "
The email contrib statement box is enabled in the personal profile and in the family profile windows... both with a valid address.
In version 11.5, the email function worked fine for this same profile. I tried a test with another profile and got the same no valid email error, despite that profile working in verison 11.5 .
Please help me resolve or correct this issue.
Thanks
WesB

Hello, I am replying to my own enquiry.
I discovered that when using "Recall Report Settings" , all settings are recalled... which makes sense. I thought only the statement message info was saved on the report settings. Complete oversight on my part, but perhaps an error that can help others avoid a problem.
Blessings to all
WesB