Page 1 of 1

Reinstating Vanco Customer

Posted: Wed May 06, 2020 1:50 pm
by Turning Point
One of our members set up an account with Vanco, then had her CC compromised, tried to cancel the card at Vanco and ended up cancelling her account.

I went into Vanco and removed the date from the cancel field but now she gets a message telling her to contact the church to reinstate her account.

Has anyone done this? I can't find anything on the Vanco website that talks about reinstating.

Lisa

Re: Reinstating Vanco Customer

Posted: Wed May 06, 2020 7:44 pm
by NeilZ
Turning Point wrote:
Wed May 06, 2020 1:50 pm
One of our members set up an account with Vanco, then had her CC compromised, tried to cancel the card at Vanco and ended up cancelling her account.

I went into Vanco and removed the date from the cancel field but now she gets a message telling her to contact the church to reinstate her account.

Has anyone done this? I can't find anything on the Vanco website that talks about reinstating.

Lisa
I would call Vanco customer service as they would be the ones who can give you direct assistance since it involves procedures on the Vanco website.