User Support Forum

Our church wishes to use the "reply-to" feature in outgoing (contribution statement) e-mails so that any feedback from contributors will be routed directly to the financial secretary. We've created a special e-mail address for this purpose, and we type that e-mail address into the "reply-to" field when issuing statements. The problem is that the reply-to address does not appear on the resulting e-mail messages, and when a recipient clicks the "Reply" button, the e-mail address that appears in the address window is the main church office address, not the financial secretary’s address. We’ll appreciate help from anyone with an idea about how to resolve this problem.

FWIW ... I just did a test and it doesn't look like the Reply to block is being added to the headers (edited for security):

Received: from isp.com ([99.99.99.999])
by isp.net (kcin02) with ESMTP
id <20060715113007102008p2lne>; Sat, 15 Jul 2006 11:30:07 +0000
X-Originating-IP: [99.99.966.198]
Received: from vms040pub.verizon.net (vms040pub.verizon.net [206.46.252.40])
by isp.com (Postfix) with ESMTP id D1AED460788
for <neilz@nospam.com>; Sat, 15 Jul 2006 11:29:57 +0000 (GMT)
Received: from Guppy ([99.99.99.999])
by vms040.mailsrvcs.net (Sun Java System Messaging Server 6.2-4.02 (built Sep
9 2005)) with ESMTPA id <0J2F003HDZVGAJFE@vms040.mailsrvcs.net> for
neilz@nospam.com; Sat, 15 Jul 2006 06:28:36 -0500 (CDT)
Date: Sat, 15 Jul 2006 07:28:30 -0400
From: "Test Site" <info@isp.org>
Subject: Email Test
To: sbzampella@isp.com, neilz@isp.com
Message-id: <0J2F003HMZVMAJFE@vms040.mailsrvcs.net>
Organization: Test Site
X-Organization: Test Site
MIME-version: 1.0
X-Mailer: PowerChurch Software
Content-type: multipart/mixed; boundary="=_Next_Part_00000ce4_00000000"
Importance: Normal
X-Priority: 3
X-MSMail-priority: Normal
X-Mailer-Core: Codestone SMTP Client Control Build 9992: -- 1048662 --

This is a multipart MIME message (RFC 1341).

We'll look into it. Thanks, guys.