I've had two occasions where after I downloaded Vanco files, I discovered that the donations were going to the wrong fund.
PowerChurch tech support helped me to correct them in both occasions.
Occasion 1-Someone made a change to my funds designation - I (the administrator) was thought to have made that change. Not likely. No other explanation given.
Occasion 2 - A donor was in the process of making a donation and before they finalized it, they changed their initial fund to another fund. And supposedly, that changed the fund numbers for everybody else that gave after that. I was not able to get an answer as to whose problem that is: Vanco or PowerChurch.
In the process, the tech brought up a screen that showed the batch of contributors during that period that indicated who made that change.
My questions: 1) If a donor is able to make those fund changes, who's fault is that?
2) How do I get to that screen that shows the donations where a change was made?
Importing Vanco Files
Moderators: Moderators, Tech Support
Re: Importing Vanco Files
FWIW ... I don't believe Powerchurch changes anything, if there's a change its on the Vanco side. I would check with Vanco to see what type of settings need to be changed to prevent that from happening.Alaraujo wrote: ↑Sat Jul 16, 2022 1:07 pmI've had two occasions where after I downloaded Vanco files, I discovered that the donations were going to the wrong fund.
PowerChurch tech support helped me to correct them in both occasions.
Occasion 1-Someone made a change to my funds designation - I (the administrator) was thought to have made that change. Not likely. No other explanation given.
Occasion 2 - A donor was in the process of making a donation and before they finalized it, they changed their initial fund to another fund. And supposedly, that changed the fund numbers for everybody else that gave after that. I was not able to get an answer as to whose problem that is: Vanco or PowerChurch.
In the process, the tech brought up a screen that showed the batch of contributors during that period that indicated who made that change.
My questions: 1) If a donor is able to make those fund changes, who's fault is that?
2) How do I get to that screen that shows the donations where a change was made?
What version of Powerchurch are you using?
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
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Re: Importing Vanco Files
And that's what I was afraid you were going to say. Because Vanco said it was not their problem.
I am running Powerchurch Online.
I am running Powerchurch Online.
Re: Importing Vanco Files
Well ... I'd call the Powerchurch assistance line and get with the techs again.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.