Help?
For some reason my receipt numbers are starting out with the same numbers as last year.
Is there a way to change the start receipt number?
Thanks for any help.
Debby
Changing receipt Number
Moderators: Moderators, Tech Support
Re: Changing receipt Number
In versions 12 & 14, head to the menu: File -> Preferences -> Contributions Setup. On the Receipt tab, you have the ability to change the starting number of the tax receipt there.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Changing receipt Number
Thank you Neil,
I went there, but the numbers are grey, so I can not edit it from there.
I was just wondering if there's another spot to enable that.
Thanks for your help.
PS. I'm having trouble with the website blocking my IP address. Strange.
I went there, but the numbers are grey, so I can not edit it from there.
I was just wondering if there's another spot to enable that.
Thanks for your help.
PS. I'm having trouble with the website blocking my IP address. Strange.
Re: Changing receipt Number
There is only one place that it can be adjusted. It does sound like you do not have permission to adjust that area. I'd talk to your Powerchurch system admin.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Changing receipt Number
Sorry Neil, I have been having trouble answering you.
I am the only admin on the system. Please advise.
Thanks,
Debby
I am the only admin on the system. Please advise.
Thanks,
Debby
Re: Changing receipt Number
If you are the system admin, you should have access to every part of that system. Do you grant permissions to other users for membership, accounting, etc ??
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Changing receipt Number
When I get someone to help, I only give them permission to do donations.
I don't think I've ever messed with my permissions?
Thanks,
Debby
I don't think I've ever messed with my permissions?
Thanks,
Debby
Re: Changing receipt Number
How about other parts of Powerchurch? Can you access them adjust their settings?
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Changing receipt Number
I can, but I may not be looking in the right place.
I went to preferences. Contributions Set-up. Permissions only gives me for the sub...
I went to preferences. Contributions Set-up. Permissions only gives me for the sub...
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Re: Changing receipt Number
I apologize that I haven't been following this thread. Neil reached out to lead me here.
The starting receipt number is only editable the first time you run receipts. After that, per CRA specs, the receipt number increments each time you generate receipts. Since PowerChurch stores the last issued receipt number in the database, I'm guessing that a backup was restored after you issued receipts last time, so you ended up with the same starting receipt number.
The starting receipt number is only editable the first time you run receipts. After that, per CRA specs, the receipt number increments each time you generate receipts. Since PowerChurch stores the last issued receipt number in the database, I'm guessing that a backup was restored after you issued receipts last time, so you ended up with the same starting receipt number.
Re: Changing receipt Number
OK. Thanks very much. I'll stick with it as is then.
Blessings,
Debby
Blessings,
Debby
Re: Changing receipt Number
Testing to see if I can post from home now...techs working on it.