Error Message in emailing statements
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Error Message in emailing statements
We are getting an error message of "A problem occurred connecting to SMTP server prior to sending the emails. Authentication unsuccessful user credentials are incorrect." It won't let me get past this and send our statements out by email. Any help would be greatly appreciated.
Re: Error Message in emailing statements
Do you use GMAIL for your email service, or some other similar email service, or is it self-hosted email server?
We use Gmail, and before sending out the statements, you have to authorized powerchurch to use gmail using Gmail's authorization server.
This sounds complicated, I know, but powerchurch made it easy.
Therefore, my advice gambles on the fact you may be using Gmail. If it is another hosting service, then the authentication process may differ.
When you get to the 'Advanced Email Settings' section of emailing the contribution statements. This is the screen where it shows the Display Name, and Email address (as well as reply-to email address) fields. The email address you have there needs to be the one you actually use the login to gmail (not an alias).
Then, there is a button in the middle of the window you can click 'More...' Click that, and then you can click 'authorize'.
That brings you to Gmails' authorization page where you click on your email, then checkmark on powerchurch authorization to send emails on your behalf.
Once that happens, a powerchurch looking webpage shows up saying you can close the window. At that point, you can send the email statements.
Again, the above assumes Gmail. If you are using a different email hosted service, then somehow you need to have your authorization / authentication allowed for Powerchurch to be used to send emails. You would need to look up how this is done, or talk with your IT person if you have a self-hosted email server / domain.
Hope this gives some insight.
We use Gmail, and before sending out the statements, you have to authorized powerchurch to use gmail using Gmail's authorization server.
This sounds complicated, I know, but powerchurch made it easy.
Therefore, my advice gambles on the fact you may be using Gmail. If it is another hosting service, then the authentication process may differ.
When you get to the 'Advanced Email Settings' section of emailing the contribution statements. This is the screen where it shows the Display Name, and Email address (as well as reply-to email address) fields. The email address you have there needs to be the one you actually use the login to gmail (not an alias).
Then, there is a button in the middle of the window you can click 'More...' Click that, and then you can click 'authorize'.
That brings you to Gmails' authorization page where you click on your email, then checkmark on powerchurch authorization to send emails on your behalf.
Once that happens, a powerchurch looking webpage shows up saying you can close the window. At that point, you can send the email statements.
Again, the above assumes Gmail. If you are using a different email hosted service, then somehow you need to have your authorization / authentication allowed for Powerchurch to be used to send emails. You would need to look up how this is done, or talk with your IT person if you have a self-hosted email server / domain.
Hope this gives some insight.
Re: Error Message in emailing statements
Do you use any sort of email program, like Outlook?? If so, the settings for Powerchurch should be the same. That said, I'm assuming you're using desktop Powerchurch, if you're using PC Online, there's a different procedure.pam.page wrote: ↑Sun Jan 14, 2024 1:42 pmWe are getting an error message of "A problem occurred connecting to SMTP server prior to sending the emails. Authentication unsuccessful user credentials are incorrect." It won't let me get past this and send our statements out by email. Any help would be greatly appreciated.
Here is a tutorial that will point you in the right direction:
https://www.powerchurch.com/support/434 ... owerchurch
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
-
- Posts: 7
- Joined: Sun Mar 05, 2017 4:39 pm
Re: Error Message in emailing statements
I am using PC Online for the first time this year.
In previous years, I have been able to send the contribution statements from PC, but this year I am stuck at the Authorization Request screen. I click the continue button, but nothing happens after the Continue button disables.
After waiting for a few minutes, I hit the cancel button and I get the screen that says:
A problem occurred in connecting to the SMTP server prior to sending the emails.
Authorization is required to send an email through this server.
As this process has worked for me in past years, I am guessing that it has something to do with the PC Online setup.
I am attempting to send using smtp.gmail.com.
I looked at the article posted about setting up for PC Online, but I can't pinpoint what I might be missing. Any assistance is appreciated.
In previous years, I have been able to send the contribution statements from PC, but this year I am stuck at the Authorization Request screen. I click the continue button, but nothing happens after the Continue button disables.
After waiting for a few minutes, I hit the cancel button and I get the screen that says:
A problem occurred in connecting to the SMTP server prior to sending the emails.
Authorization is required to send an email through this server.
As this process has worked for me in past years, I am guessing that it has something to do with the PC Online setup.
I am attempting to send using smtp.gmail.com.
I looked at the article posted about setting up for PC Online, but I can't pinpoint what I might be missing. Any assistance is appreciated.
Re: Error Message in emailing statements
As I mentioned above ... the setup for Powerchurch Online email is much the same as for regular Powerchurch, but there is a specific requirement that you may need to do.jadamwilson wrote: ↑Mon Jan 22, 2024 8:17 pmI am using PC Online for the first time this year.
In previous years, I have been able to send the contribution statements from PC, but this year I am stuck at the Authorization Request screen. I click the continue button, but nothing happens after the Continue button disables.
After waiting for a few minutes, I hit the cancel button and I get the screen that says:
A problem occurred in connecting to the SMTP server prior to sending the emails.
Authorization is required to send an email through this server.
As this process has worked for me in past years, I am guessing that it has something to do with the PC Online setup.
I am attempting to send using smtp.gmail.com.
I looked at the article posted about setting up for PC Online, but I can't pinpoint what I might be missing. Any assistance is appreciated.
Here's the link to the email setup document, please take note of the last paragraph where it talks about Powerchurch Online uses:
https://www.powerchurch.com/support/434 ... owerchurch
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
Re: Error Message in emailing statements
Thanks for the info about sending the statements but we fixed it by changing the password on that last screen. Seems that the password must be updated at least once a year or maybe twice a year. We changed the PW and the statements emailed. I hope that's the fix for you also.
Re: Error Message in emailing statements
That's more your local ISP that required that, not a general fix.pam.page wrote: ↑Tue Jan 23, 2024 5:34 pmThanks for the info about sending the statements but we fixed it by changing the password on that last screen. Seems that the password must be updated at least once a year or maybe twice a year. We changed the PW and the statements emailed. I hope that's the fix for you also.
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
-
- Posts: 7
- Joined: Sun Mar 05, 2017 4:39 pm
Re: Error Message in emailing statements
When I posted my update I also opened a support case.
This afternoon, I tried it and everything worked as expected.
Not sure if it was a temporary issue or a squashed bug, but either way I am delighted that it is working for me now.
This afternoon, I tried it and everything worked as expected.
Not sure if it was a temporary issue or a squashed bug, but either way I am delighted that it is working for me now.