Page 1 of 1
Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 11:48 am
by kayla
Hi,
For some reason the contributions I posted for the last week in December are not showing up anywhere in PowerChurch, even though I printed off a copy after I entered them. They are not showing up in "unposted contributions" either. Any thoughts on what could have happened?
Thanks for your help!
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:05 pm
by Tracy
Depending on the version you are in, In the Utilities Menu, View System Audit Log may show you a Back Restored event between the time you entered the contributions and now.
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:10 pm
by Zorak
You might also check that you didn't accidentally enter them for December of 2010 instead of 2009. That is an easy mistake to make at year end!
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:14 pm
by kayla
I have PowerChurch Plus 10. I went to where you said and I'm not sure my version is the same as what you were talking about. It just gave a list of audit events, the last one having been in 2008. So am I going to have to re-enter the contributions that aren't showing up? Or is there something I can do to make them reappear?
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:16 pm
by kayla
Zorak-
If I had entered them in a different date, wouldn't they still show up in "unposted" or "posted" contributions? They aren't showing up anywhere. And I just checked the date on my print out of them and it is correct. I have no idea what could have happened.
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:22 pm
by Tracy
If you know an Env# of a person that gave on the day in question, use the View Posted Contributions and goto the bottom of the list of entries. Were they entered as Dec of 209?
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:25 pm
by kayla
That's one of the first places I looked and they are not showing up there. Yes, the date for them is 12/27/2009. I entered them on 1/7/2010.
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 12:50 pm
by NeilZ
I usually go with the obvious idea here.
Has anyone done a database RESTORE lately ?? If so, they may have used a copy of the database that was taken before you entered the data, and thus overwritten the information.
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 2:54 pm
by kayla
No, I haven't done a restore (I'm the only one who uses this). I talked to someone on the phone and we couldn't figure it out. I just ended up re-entering that weeks contributions. Thanks anyway!
Re: Posted Contributions have disappeared
Posted: Thu Jan 21, 2010 3:41 pm
by NeilZ
kayla wrote:No, I haven't done a restore (I'm the only one who uses this). I talked to someone on the phone and we couldn't figure it out. I just ended up re-entering that weeks contributions. Thanks anyway!
Still weird, you're the only one using Powerchurch ... very strange.
Does anybody do full computer backups? Maybe they did a full computer restore ??