User Support Forum

Hi,

I emailed contributions for the first time this year and what a time and money saver!

However, I had several members who said they did not receive their statement. They are showing up in my sent folder and I did not receive a returned email so I think they are ending up in their spam or junk folder. Is there anything that I can do when I send the emails that could prevent that from happening in the future?

Thank you

tena20719 wrote: ↑

Tue Apr 22, 2025 10:38 am

Hi,

I emailed contributions for the first time this year and what a time and money saver!

However, I had several members who said they did not receive their statement. They are showing up in my sent folder and I did not receive a returned email so I think they are ending up in their spam or junk folder. Is there anything that I can do when I send the emails that could prevent that from happening in the future?

Thank you

Not really. If your email provider has the proper 'authentications' setup in their system, the only other thing is to 'throttle' the number of emails sent from your end.

Many times email systems will see a bunch of emails coming in from a single location and trigger their SPAM protocols. You can to to File -> Preferences -> System Setup, click on the Email tab, and chick the checkbox for Use advanced sending options. Set that to send no more than 25 emails every 15 minutes, which should cut down on triggering the SPAM settings.

The other is to have your members set your email address as a 'good' address at their ISP. It often called 'white listing'. Again that needs to be done to ensure this isn't the cause of this issue.