User Support Forum

Under contributions then reports: The active pledges report shows envelope 165 not found but has a pledge assigned to it. This envelope is not assigned to anyone. Where does this report originate from, and how can I delete this pledge when an envelope number has not been assigned? Thanks Ron

randers243 wrote:Under contributions then reports: The active pledges report shows envelope 165 not found but has a pledge assigned to it. This envelope is not assigned to anyone. Where does this report originate from, and how can I delete this pledge when an envelope number has not been assigned? Thanks Ron

Have you been doing backups of part of the system (Contributions) on a non-networked computer, then restoring to the main computer ??

This can happen if this is being done.

I'm trying to think of a way to easily fix this, first try doing a Reindex of the database using the Reindex function off the Utilities menu.

Let us know how that turns out.

Neil,
Yes we have been doing backups from a non networked computer then restoring to church computer. I tried reindex on my computer , it made no difference. I will try the church computer tomorrow.

randers243 wrote:Neil,
Yes we have been doing backups from a non networked computer then restoring to church computer. I tried reindex on my computer , it made no difference. I will try the church computer tomorrow.

What can cause this that the database on the non-networked computer, is out of sync with the computer at church.

The problem with this type of situation is that if someone is doing updates to the Membership database in the office and also possibly doing deletions. If a membership backup was made on the church machine (not including any contributions data), then brought back to the non-networked machine, and membership data was deleted you could have the situation you're seeing.