Increased Support/Sales Traffic

Check here first!

Moderators: Moderators, Tech Support

Post Reply
Zorak
Tech Support
Tech Support
Posts: 3006
Joined: Thu May 13, 2004 9:59 am
Location: PowerChurch Software
Contact:

Increased Support/Sales Traffic

Post by Zorak »

During the months of January and February, our offices experience an extreme increase in phone and e-mail traffic. A 400% increase is not unusual. The call-back times can be up to two to three hours in the peak of the day. E-mail responses normally come within one business day, but at this time of year can span two to three days.

We apologize for the inconvenience and assure you it is a temporary problem. What seems to be too many technicians on staff through most of the year turns into not nearly enough for January and February!

We urge you to take advantage of the free and immediate support resources available on our web site, as many of the questions that are repeatedly asked are documented on the site, with immediately available answers.

Thank you for your patience and understanding!
PowerChurch Software

All support resources
Knowledge Base articles and videos
Support forum (You are HERE)

Post Reply