Individual email works, group email does not

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wvuuc
Posts: 41
Joined: Thu Jun 19, 2008 10:29 pm
Location: Glendale, Arizona

Individual email works, group email does not

Post by wvuuc »

New to PC+
Version 10.4, Windows XP SP2
Outlook 2003 with Outlook Connector
Windows Live Mail
Acer Laptop
Cable Modem

If I send an email to a single person from within PC, it works.

If I try to send an email to a group, I get the right addresses, including the one I sent the single email to, but clicking Start Sending returns this error message:

A connection to the email server could not be made.
2.0.0 BLU0-SMTP30. blu0. hotmail. com Service closing transmission channel. [spaces inserted to subvert URL ban]

Any suggestions?

Wayne
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NeilZ
Posts: 10459
Joined: Wed Oct 08, 2003 1:20 am
Location: Dexter NM
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Re: Individual email works, group email does not

Post by NeilZ »

wvuuc wrote:New to PC+
Version 10.4, Windows XP SP2
Outlook 2003 with Outlook Connector
Windows Live Mail
Acer Laptop
Cable Modem

If I send an email to a single person from within PC, it works.

If I try to send an email to a group, I get the right addresses, including the one I sent the single email to, but clicking Start Sending returns this error message:

A connection to the email server could not be made.
2.0.0 BLU0-SMTP30. blu0. hotmail. com Service closing transmission channel. [spaces inserted to subvert URL ban]

Any suggestions?

Wayne
Individual emails are created using the default Email Program you have loaded on your computer: IE: Outlook or Outlook Express. Since this is your primary Email program, its setup to access your server's correctly.

When Powerchurch sends out a mass email, it will use an internal email protocol. Unless its setup correctly, you could get the message listed above. Have you verified that the email settings from within Powerchurch are the same as that used by your default Email program ??
Neil Zampella

Using PC+ since 1999.
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Zorak
Tech Support
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Posts: 3112
Joined: Thu May 13, 2004 9:59 am
Location: PowerChurch Software
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Post by Zorak »

Hotmail does not provide an SMTP for programs like PowerChurch to use. We need an SMTP server, Hotmail is HTTP.

There are other free webmail providers that will allow you to access an SMTP server, GMAIL is the first one that comes to mind.
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wvuuc
Posts: 41
Joined: Thu Jun 19, 2008 10:29 pm
Location: Glendale, Arizona

Post by wvuuc »

Thank you, NeilZ for your help.

Attempting to send a bulk email "5.7.0 Must issue a STARTTLS command first."

When running a test from system setup:
6/20/2008 1:01:33 PM <-- [00000129] 220 BLU0-SMTP20. blu0. hotmail. com Microsoft ESMTP MAIL Service, Version: 6.0.3790.2668 ready at Fri, 20 Jun 2008 13:01:35 -0700
6/20/2008 1:01:33 PM --> [00000014] EHLO AcerLap
6/20/2008 1:01:33 PM <-- [00000057] 250-BLU0-SMTP20. blu0. hotmail. com Hello [204. 193. 217. 154]
6/20/2008 1:01:33 PM <-- [00000009] 250-TURN
6/20/2008 1:01:33 PM <-- [00000018] 250-SIZE 35840000
6/20/2008 1:01:33 PM <-- [00000009] 250-ETRN
6/20/2008 1:01:33 PM <-- [00000015] 250-PIPELINING
6/20/2008 1:01:33 PM <-- [00000008] 250-DSN
6/20/2008 1:01:33 PM <-- [00000024] 250-ENHANCEDSTATUSCODES
6/20/2008 1:01:33 PM <-- [00000013] 250-8bitmime
6/20/2008 1:01:33 PM <-- [00000015] 250-BINARYMIME
6/20/2008 1:01:33 PM <-- [00000013] 250-CHUNKING
6/20/2008 1:01:33 PM <-- [00000009] 250-VRFY
6/20/2008 1:01:33 PM <-- [00000008] 250-TLS
6/20/2008 1:01:33 PM <-- [00000013] 250-STARTTLS
6/20/2008 1:01:33 PM <-- [00000007] 250 OK
6/20/2008 1:01:33 PM --> [00000010] STARTTLS
6/20/2008 1:01:33 PM <-- [00000028] 220 2.0.0 SMTP server ready
6/20/2008 1:01:33 PM --> [00000014] EHLO AcerLap
6/20/2008 1:01:33 PM <-- [00000057] 250-BLU0-SMTP20. blu0. hotmail. com Hello [204. 193. 217. 154]
6/20/2008 1:01:33 PM <-- [00000009] 250-TURN
6/20/2008 1:01:33 PM <-- [00000018] 250-SIZE 35840000
6/20/2008 1:01:33 PM <-- [00000009] 250-ETRN
6/20/2008 1:01:33 PM <-- [00000015] 250-PIPELINING
6/20/2008 1:01:33 PM <-- [00000008] 250-DSN
6/20/2008 1:01:33 PM <-- [00000024] 250-ENHANCEDSTATUSCODES
6/20/2008 1:01:33 PM <-- [00000013] 250-8bitmime
6/20/2008 1:01:33 PM <-- [00000015] 250-BINARYMIME
6/20/2008 1:01:33 PM <-- [00000013] 250-CHUNKING
6/20/2008 1:01:33 PM <-- [00000009] 250-VRFY
6/20/2008 1:01:33 PM <-- [00000021] 250-AUTH LOGIN PLAIN
6/20/2008 1:01:33 PM <-- [00000007] 250 OK
6/20/2008 1:01:33 PM --> [00000012] AUTH LOGIN
6/20/2008 1:01:34 PM <-- [00000127] 334 VXNlcm5hbWU6 [MServ_Total_Time:624 MServ_Server:10. 1. 25. 253 SPA_Total_Time:2373 XFS_Total_Time:638 XFS_Server:10. 6. 0. 167 ]
6/20/2008 1:01:34 PM --> [00000026] d3Z1dWNAaG90bWFpbC5jb20=
6/20/2008 1:01:34 PM <-- [00000127] 334 UGFzc3dvcmQ6 [MServ_Total_Time:624 MServ_Server:10. 1. 25. 253 SPA_Total_Time:2373 XFS_Total_Time:638 XFS_Server:10. 6. 0. 167 ]
6/20/2008 1:01:34 PM --> [00000018] NTkwNHdjaG9sbGE=
6/20/2008 1:01:35 PM <-- [00000032] 535 5.0.0 Authentication Failed
6/20/2008 1:01:35 PM --> [00000006] QUIT
6/20/2008 1:01:35 PM <-- [00000076] 221 2.0.0 BLU0-SMTP20. blu0. hotmail. com Service closing transmission channel

2.0.0 BLU0-SMTP20. blu0. hotmail. com Service closing transmission channel

Additional assistance is (obviously) needed.

Thanks
Wayne
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wvuuc
Posts: 41
Joined: Thu Jun 19, 2008 10:29 pm
Location: Glendale, Arizona

Post by wvuuc »

Switching to gmail worked. Thanks for the help and support.
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