PC Plus v 10.4 Bulk Email Failure

[wvuuc]

Operating Windows Vista
Sending an email with a .pdf attachment to a group of recipients. Received this fatal error message at 5% completion:
PROGRAM: MAILASSIST.OBULKMAIL_ADD_FILES
LINE: 5
ERROR: 1429
MESSAGE: OLEIDispatch exception code 0 from CSM.Section1: Internal Error (T4): (Using Build 20037)..
Occurred again after reboot.

Amendment: Process succeeded, very slowly. Many recipients have reported back that the .pdf file was corrupted and could not be opened. If I resend individually, it works fine.

Don't know what to do about it.

[oalmeyda]

I got a similar message several times yesterday also sending to a group with a pdf attachment. I got further along, about 40% when it appeared, though. Here are my specs:
O/S: Win XP Pro
PCP Version 10.4

Difference for me was that it did NOT complete and, on the contrary, completely froze PC. I was unable to do anything. I had to end the process in TM in order to even close the app. I checked our email and there was a bad email address. I thought that once I removed that email address it might work, but it only did up to 45% that time. I wound up sending the emails individually... can anyone help?

Thanks.

[NeilZ]

I got a similar message several times yesterday also sending to a group with a pdf attachment. I got further along, about 40% when it appeared, though. Here are my specs:
O/S: Win XP Pro
PCP Version 10.4

Difference for me was that it did NOT complete and, on the contrary, completely froze PC. I was unable to do anything. I had to end the process in TM in order to even close the app. I checked our email and there was a bad email address. I thought that once I removed that email address it might work, but it only did up to 45% that time. I wound up sending the emails individually... can anyone help?

Thanks.

Is the error message the same as listed above ?? If so this thread may assist you in a fix:

http://powerchurch.com/forum/viewtopic.php?t=3644

There are a few suggestions there to troubleshoot, and one that specifically mentions that V9 and V10 were on the same machine, and a fix if that is your situation.

Having the precise error message would definitely help as it would give some additional information on where the error was occuring.

[oalmeyda]

Oddly enough, after removing 2 nonexistent email addresses, I was able to send the emails without any problem. I am not sure if that would or does cause a problem (having bad email addresses in the system), but I am unable to reproduce the error as of now. If I get it again, I will be sure to copy it and post it in this forum for further review. Thanks for your assistance!

[Miles]

I get a similar error when trying to send a mass email to 187 members.

The Error:
PROGRAM: BULKMAIL.SEND
LINE: 148
ERROR: 1429
MESSAGE: OLE IDispatch exception code 0 from CSMail.Header.1: The array index is out of bounds..


When I click OK, it shuts the program down immediately.

This just started happening after we loaded the latest Maintenance release(10.4) for PCPlus10 on 3/18/2009. We are running it on a network using Small Business Server 2003 Standard.

Client Machine OS (where I'm getting the error) = Vista w/SP1

Any suggestions?
Thanks!

[Zorak]

I get a similar error when trying to send a mass email to 187 members.

The Error:
PROGRAM: BULKMAIL.SEND
LINE: 148
ERROR: 1429
MESSAGE: OLE IDispatch exception code 0 from CSMail.Header.1: The array index is out of bounds..


When I click OK, it shuts the program down immediately.

This just started happening after we loaded the latest Maintenance release(10.4) for PCPlus10 on 3/18/2009. We are running it on a network using Small Business Server 2003 Standard.

Client Machine OS (where I'm getting the error) = Vista w/SP1

Any suggestions?
Thanks!

This error was one of two reasons there was an additional Maintenance Release dated 3/20, after just releasing one on 3/17. Update to the latest and it should fix the issue.