Trouble with Accounts Receivable Invoicing

[office@hopelutheranelca.org]

I am having problems with Accounts Receivable Invoicing either disapearing or being offset with payments that no one has posted payments or made any entries changing. When I print the individual statement for the parent, it shows a credit balance instead of the debit balance that they owe. How do I correct this in Power Church. I have just been rentering the invoice with the correct balance and going from there. Please advise. Thanks

[NeilZ]

I am having problems with Accounts Receivable Invoicing either disapearing or being offset with payments that no one has posted payments or made any entries changing. When I print the individual statement for the parent, it shows a credit balance instead of the debit balance that they owe. How do I correct this in Power Church. I have just been rentering the invoice with the correct balance and going from there. Please advise. Thanks

I would first check two things:

1. Is anyone doing restores to the database without you knowing about it?
2. Who else has access to the AP module, and what type of access do they have?