Failed to connect....

[debbieg]

I am out of town for holiday but trying to do some work on PC Online. I am using our laptop that is used regularly at home for connecting to PowerChurch. The house here has wi-fi connection which is successfully connected on this laptop (obviously since I am posting on here). However, when I try to connect to PC I get the 'Failed to connect to "apps.mypowerchurch.com" on port #491' error message. Does anyone know of something that might be causing this? Is there a setting I need to check for my internet connection?
thanks for the help.
Debbie

[NeilZ]

I am out of town for holiday but trying to do some work on PC Online. I am using our laptop that is used regularly at home for connecting to PowerChurch. The house here has wi-fi connection which is successfully connected on this laptop (obviously since I am posting on here). However, when I try to connect to PC I get the 'Failed to connect to "apps.mypowerchurch.com" on port #491' error message. Does anyone know of something that might be causing this? Is there a setting I need to check for my internet connection?
thanks for the help.
Debbie

The local ISP or the local router may be blocking non-standard ports:

Here's a knowledgebase article on this: https://www.powerchurch.com/support/kb.php?id=82&type=1

You could test this using a smartphone and the local WiFi using the mobile site as shown here:

https://www.powerchurch.com/support/kb.php?id=82&type=1

Try the connection first NOT using the local WiFi just the cell phone data connection, then try with the WiFi.

[debbieg]

Neil,
so if the ISP is blocking that port, is there anything that I can do to change it at this house?
Debbie

[NeilZ]

Neil,
so if the ISP is blocking that port, is there anything that I can do to change it at this house?
Debbie

Unfortunately, no ... that said, I would look to see if the local router has a built-in firewall that may have been set to block the non-standard ports. If so, there is also a way to open that port for use.

[Zaina]

Additionally, if you are still trying to connect to apps.mypowerchurch.com, that is incorrect. If you have a PC laptop, the new IDS client (looks like a white globe with green longitude and latitude lines) it should automatically be connecting to online.mypowerchurch.com. If you still have the white icon with green and black bubbles, go to mypowerchurch.com and download and install the newest client.

[debbieg]

Additionally, if you are still trying to connect to apps.mypowerchurch.com, that is incorrect. If you have a PC laptop, the new IDS client (looks like a white globe with green longitude and latitude lines) it should automatically be connecting to online.mypowerchurch.com. If you still have the white icon with green and black bubbles, go to mypowerchurch.com and download and install the newest client.

Zaina, I am aware that a new client is available but it hasn't been downloaded on the machine that I was using at that time. The old client still works so I believe it was just a blocked port like Neil suggested.

[Zaina]

Yes, you had a port issue, but you should still update your client.

The old client connects to old servers that will eventually be taken offline. The new branded PowerChurch Online (new IDS client that looks like a white globe with green lines) connects to the new servers. So it would be advisable to make sure that new one is installed, old one uninstalled, so you can connect to the new servers.