Teeny Tiny Barcodes!
Moderators: Moderators, Tech Support
-
- Posts: 20
- Joined: Tue Dec 10, 2013 2:55 pm
Teeny Tiny Barcodes!
It seems that all of the sudden check-in is printing very tiny barcodes on the children's name tags. So small that our scanners don't want to recognize them. Is there a setting to change the size? (I would like to thank Neil in advance for his help! )
-
- Tech Support
- Posts: 3015
- Joined: Thu May 13, 2004 9:59 am
- Location: PowerChurch Software
- Contact:
Re: Teeny Tiny Barcodes!
You can customize the labels using the Dymo software. It sounds like that might have happened somewhere along the way.
There are default label layouts included in the Check In server, by default located at C:\PowerChurch\PCServer11\DymoLabels\
They are all named "Default..." If you have a customized label set, you could replace the default name tag or parent label, whichever one you are seeing has the small bar code.
There are default label layouts included in the Check In server, by default located at C:\PowerChurch\PCServer11\DymoLabels\
They are all named "Default..." If you have a customized label set, you could replace the default name tag or parent label, whichever one you are seeing has the small bar code.
-
- Posts: 20
- Joined: Tue Dec 10, 2013 2:55 pm
Re: Teeny Tiny Barcodes!
I'm not seeing PCServer11 under PowerChurch. What I see is CheckIn11. There's no Dymo Labels. Is this because we use PC Online?
-
- Tech Support
- Posts: 3015
- Joined: Thu May 13, 2004 9:59 am
- Location: PowerChurch Software
- Contact:
Re: Teeny Tiny Barcodes!
In PowerChurch Online, you don't have the ability to customize the labels, so that's not it.
Sounds like you will need to give us a call and speak with someone in Technical Support about this. We are available from 9AM to 6PM Eastern, Monday through Friday at (800) 486-1800.
Sounds like you will need to give us a call and speak with someone in Technical Support about this. We are available from 9AM to 6PM Eastern, Monday through Friday at (800) 486-1800.
-
- Tech Support
- Posts: 3015
- Joined: Thu May 13, 2004 9:59 am
- Location: PowerChurch Software
- Contact:
Re: Teeny Tiny Barcodes!
Some additional information, with PowerChurch Online's Check In, all PowerChurch Online users share the same default label layouts. We just ran a test, checked in a couple of people and the Unitech MS320 bar code scanner that we sell was able to read them from a distance without any hesitation.
If something has happened to the bar code font that is installed on the kiosk computer, you can replace it by doing the following:
- In This PC, go to C:\Windows\Fonts
- Find and delete the "c128n.ttf" font file ("BC C128 Narrow")
- Download and install the PowerChurch Online Check In Kiosk software from the link below
http://www.mypowerchurch.com/checkin/CheckInSetup.exe
Reinstalling the Check In Kiosk software will replace the missing font, which will hopefully resolve the issue.
If something has happened to the bar code font that is installed on the kiosk computer, you can replace it by doing the following:
- In This PC, go to C:\Windows\Fonts
- Find and delete the "c128n.ttf" font file ("BC C128 Narrow")
- Download and install the PowerChurch Online Check In Kiosk software from the link below
http://www.mypowerchurch.com/checkin/CheckInSetup.exe
Reinstalling the Check In Kiosk software will replace the missing font, which will hopefully resolve the issue.
Re: Teeny Tiny Barcodes!
Heh .. my advice would have been the same as Zorak's, with Powerchurch Online, your fees include free tech support, so I would not hesitate to call them for assistance.karamellow1 wrote: (I would like to thank Neil in advance for his help! )
Neil Zampella
Using PC+ since 1999.
Using PC+ since 1999.
-
- Posts: 20
- Joined: Tue Dec 10, 2013 2:55 pm
Re: Teeny Tiny Barcodes!
That seemed to fix it! Thank you so much! We have three special services this weekend with lots of visitors. Praying this solves our issues and check in/out goes smoothly!