Check entered and posted doesn't show up when reconciling

[morningsideumc]

Running Windows 10, PC11.1 - A check was entered and posted but when I started reconciling, it doesn't show. It's in the middle of checks entered so I'm not sure what I did but I assumed (in error) that I hadn't entered it. So, I re-entered it, posted it to Paid Items and then to Transactions but this check doesn't show either. What is the problem?

[NeilZ]

Running Windows 10, PC11.1 - A check was entered and posted but when I started reconciling, it doesn't show. It's in the middle of checks entered so I'm not sure what I did but I assumed (in error) that I hadn't entered it. So, I re-entered it, posted it to Paid Items and then to Transactions but this check doesn't show either. What is the problem?

I hope you did a backup before you manually entered the check, so you can restore back to the start.

Usually when a check is not showing up in the reconciliation, its not been posted from AP and then posting in Funds Accounting.

You said that this has been done, for both checks. Then the other issue is the date of the check is different then the date of the Bank Statement. The easiest way to check for this is to UNCHECK the box next to the Only show items dated before statement date. This will then display all outstanding items. Take a look to see if BOTH checks are now there.

Let us know what you find.

[morningsideumc]

The check was posted in AP and Fund Accounting and I unchecked the date to see if I could find it to no avail. Any other suggestions?

[NeilZ]

The check was posted in AP and Fund Accounting and I unchecked the date to see if I could find it to no avail. Any other suggestions?

1. Do a reindex from the Utilities menu. This sometimes fixes issues with 'missing' things.
2. Go into AP, check the VENDOR HISTORY to make sure the check is listed there.
3. Then look for the check in the Funds Accounting View Posted Transactions function. If its there, check the date of the check to see if there's an issue with the date, and go into Funds Accounting reports, find the Reprint Posting Report to find the date when it was posted.
If the check is not in the Posted Transactions list, check to see if anyone restored from a backup during that time as they may have overwritten the original entry.

If its not there, and no one has overwritten anything, then I'd call Powerchurch directly as there's something else wrong.