Send us a backup of your Accounting data and we will have a developer take a look to see what is actually causing the problem.
Make a backup in PowerChurch by going to Utilities > Backup & Restore. Choose Backup Files and on the next screen, choose Accounting Files. When it prompts for the location to save the backup zip file, click the Change Folder button and browse to a location on your computer that will be easy for you to find, such as Desktop or Documents. When the process is complete, there will be a file in that location called PCBACKUP...ZIP with the date and time coded into the file name.
Visit https://www.powerchurch.com/data, fill out the form. At the bottom of the form is a Select Files button. Click that and browse to the backup zip file. When it has finished uploading, the page will refresh and let you know the process is complete.
We'll have a look and see what's going on.