email "no such user"

Contributions, Faith Promises

email "no such user"

Postby dpetherbridge » Sun Sep 01, 2019 8:05 pm

I've sent contribution statements regularly for years, but now the don't go. It says "no such user" after each member. The names and emails look fine, just the "no such user" after each one. Thoughts anyone?

Thanks
dpetherbridge
 
Posts: 47
Joined: Mon Feb 20, 2012 10:58 am

Re: email "no such user"

Postby NeilZ » Mon Sep 02, 2019 7:15 am

dpetherbridge wrote:I've sent contribution statements regularly for years, but now the don't go. It says "no such user" after each member. The names and emails look fine, just the "no such user" after each one. Thoughts anyone?

Thanks


Is this happening with every email being sent? What are you using for your email host? Are you sure nothing has changed with that setup? Conversely, perhaps you're getting rejected by the receiving email system. Is this happening with only certain email hosts?

Frankly, without seeing the EXACT email error message, email systems, etc .. we can't give you any assistance.

Neil Zampella

Using PC+ since 1999.
NeilZ
 
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Re: email "no such user"

Postby dpetherbridge » Mon Sep 02, 2019 1:29 pm

It affected all of them.

I tried to attach a report, but I don't see a way to attach.

Each line says "550 <username_comcast.net@mt.powerchurchsoftware.com> No such user here"

NeilZ wrote:
dpetherbridge wrote:I've sent contribution statements regularly for years, but now the don't go. It says "no such user" after each member. The names and emails look fine, just the "no such user" after each one. Thoughts anyone?

Thanks


Is this happening with every email being sent? What are you using for your email host? Are you sure nothing has changed with that setup? Conversely, perhaps you're getting rejected by the receiving email system. Is this happening with only certain email hosts?

Frankly, without seeing the EXACT email error message, email systems, etc .. we can't give you any assistance.
dpetherbridge
 
Posts: 47
Joined: Mon Feb 20, 2012 10:58 am

Re: email "no such user"

Postby NeilZ » Mon Sep 02, 2019 3:02 pm

dpetherbridge wrote:It affected all of them.

I tried to attach a report, but I don't see a way to attach.

Each line says "550 <username_comcast.net@mt.powerchurchsoftware.com> No such user here"



That's what we needed. Do you see that @mt.powerchurchsoftware.com ??

Are you using Powerchurch Online ??

Neil Zampella

Using PC+ since 1999.
NeilZ
 
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Joined: Wed Oct 08, 2003 12:20 am
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Re: email "no such user"

Postby dpetherbridge » Mon Sep 02, 2019 5:41 pm

No, we are not using PC online.
dpetherbridge
 
Posts: 47
Joined: Mon Feb 20, 2012 10:58 am

Re: email "no such user"

Postby NeilZ » Mon Sep 02, 2019 5:58 pm

dpetherbridge wrote:No, we are not using PC online.


Then I would check your email setup in Powerchurch to make sure its the same as what you use for Outlook or other local email program. Something changed in the settings.

This Knowledgebase article will help:

https://www.powerchurch.com/support/434 ... owerchurch

Neil Zampella

Using PC+ since 1999.
NeilZ
 
Posts: 8936
Joined: Wed Oct 08, 2003 12:20 am
Location: Connellsville, PA

Re: email "no such user"

Postby dpetherbridge » Mon Sep 09, 2019 8:50 am

dpetherbridge wrote:I'm still baffled as to what the problem is. Our ISP did change the mail from stmp to webmail (webmail.sover.net). I changed settings and pushed the "test" radio button and it was successful. However, if I try to email a report from PC I still get the "no such user" message. There must be something with the change, just don't know what it is.


I would check with your ISP as there are settings that should be used for programs such as Outlook, Thunderbird, or other email programs.

That's what you need to find from your ISP. You cannot use the 'webmail.sover.net' as the mail server because that is browser based only.
dpetherbridge
 
Posts: 47
Joined: Mon Feb 20, 2012 10:58 am