help please

[Chiugo]

hello,
I just resently joined the account department in my church and i really need help to understand this program we have. They just bought a check reader and i installed everything but it is not scanning any of the checks at all. when i open up the Magtek MicrSend progaram and click on the MagTek Micrsend and screen pops up and the message on the bottom "could not detect Micr on any com port. tried up to COM16...

if you can help me please do.
thanks
chiugo