Payroll voided check won't post

[laanra]

Using version 11 - I voided a payroll check and reissued a manual check in its place, but these 2 items will not post. Can you give me a hint of something I might have done wrong? They were done on July 9th and I have posted other payrolls since then. The transactions show up on the list to post and they are checked to do so.

Thanks,
Lois

[JohnDMeyers]

Do you get any warnings when you try to post?

[laanra]

No, I don't get any warnings.

[Zaina]

Are they still in payroll or won't post in Fund Accounting?

[laanra]

They are still in payroll and won't post to Fund Accounting.

[NeilZ]

They are still in payroll and won't post to Fund Accounting.

When you post payroll, they won't post at all, and the system does NOT show you an error ?? This is unusual, you should get something that says why they won't post.

[Zaina]

Does it look like it is posting but the next time you open the program it is back in payroll? I agree with Neil, this isn't normal behavior. Generally there is some kind of message. When you say they are still in payroll, what screen are you finding this information. I think more detail might help.

[laanra]

When I choose to post payroll, the voided check and the reissued check show up there....seems like it will post okay but when I go back to post payroll the next time they are still there. they, of course, also show in the Unposted Payroll report. I don't think I got an error message the first time trying to post them...however, I have been having a problem with error messages. Usually choosing to print checks or after printing checks. I have had a few others also. I did ask support about this because we have an external backup drive in another room for all of our computers (8). They said that could be the problem so our Tech director turned my computer off for the auto backup. These seem to have started when he first set this up. Today is the first time I've used the software.....so far no error messages. I hope this helps. Is there anything I can do with these two transactions seeing a they cancel each other out? They are regarding the same check number.

Thanks, sorry this is so complicated! I appreciate your help.