User Support Forum

Help! I just upgraded to Powerchurch 15 in order to be able to do our 941's for 2026.
Unfortunately no matter what I do when I try to restore the backup I made in Powerchurch 12 it says that Version 15 is not able to restore backups from Version 12.0.
I have made sure our Powerchurch 12 is now 12.2 and tried a new backup several times, but I get the same message.

Does anyone know how to save all my files into 12.2? Or is there something else I am missing?

After installing Version 15, the first time you start it up, it asks if you are upgrading from a prior version. Choose Yes and on that screen, there is an option to upgrade from a backup, or click Next to have it search the computer and upgrade from the prior version automatically.

To get back to the point of that upgrade from a prior version prompt, follow the steps documented in the video linked below:

https://www.powerchurch.com/support/383 ... or-version

This video was recorded in a prior version and doesn't show the option to upgrade from a backup, but you will see it on the screen after you restart.

I have all that part:

When I choose the backup, it says it cannot restore backup from Powerchurch 12.0 files.

How do I get my Powerchurch 12.2 to backup so that it doesn't have any 12.0 files?

LivingWay wrote: ↑

Fri Jun 05, 2026 11:46 am

I have all that part:

When I choose the backup, it says it cannot restore backup from Powerchurch 12.0 files.

How do I get my Powerchurch 12.2 to backup so that it doesn't have any 12.0 files?

How did you install v15?? Did you do an UPGRADE, if so, it should have done a search of the system to find the older version and upgrade the database or, as Zorak pointed out, it would have let you select a backup file AT THAT TIME.

Once you have installed v15, it can NO LONGER access previous backups due to the changes in the database.