Problem with a check posting

cpegoda · Post by **cpegoda** » Thu Dec 13, 2007 4:16 pm

I have v10 and have used PowerChurch for several years. This is the first time I have had this problem. I was posting my AP checks and all except one of them posted.

This is the message that I get -
"AN ERROR OCCURRED DURING THE POSTING PROCESS.
Please try again in a moment.

If this continues to happen, please contact technical support.
(I)

NOTE: Information may have transferred to Fund Accounting
and would be found in the Fund Accounting unposted
transactions."

I did check and it was not found in the Fund Accounting unposted transactions. Can anyone tell me what I can do to get the check to post?

Thanks!
Christie

fpchurch · Post by **fpchurch** » Fri Dec 14, 2007 11:45 am

I am having the same error while trying to post. It is only 1 check that will not post. We have been using v. 10 since last winter with no problems. Any answers?

Post by **Zorak** » Fri Dec 14, 2007 12:16 pm

There was a change made in the latest Maintenance Release of versions 9 and 10 that will keep a specific posting problem from happening. We found that in some instances, a transaction in Fund Accounting would not show any debits or credits. We have been able to trace it back to a problem in Accounts Payable, but have not been able to isolate what is causing the problem or recreate it ourselves.

Since we have caught the error condition during the posting process, this allows you to modify the invoice or manual check that is missing detail in Accounts Payable. After adding the debits and credits, it should post through without issue.

If either of you that are having the problem, or anyone else for that matter, can shed some light on what may be different about the transaction that is missing detail, whether the invoice was edited, or checks were reprinted, anything that may help track this problem down, please let us know.

fpchurch · Post by **fpchurch** » Fri Dec 14, 2007 12:54 pm

The only difference with the check that did not post was that it was selected "NO" in Print now. (We do this sometimes when we have 2 invoices for the same vendor but want 2 checks printed). I printed all the checks that were selected "yes" then went back and printed this 1. When it came time to post all posted but this 1 stayed with the error message.

cpegoda · Post by **cpegoda** » Tue Dec 18, 2007 9:45 am

What can I do to get it to post? It is showing that a check was printed but it will not post to the Fund Accounting from Accounts Payable. I have posted checks afterwards with no problem, but this simply refuses to post.

Christie

edited to add - I posted this invoice the same as any other invoice, did not make any changes, selected it to print and no detail was missing. I am unable to go in to edit the check. I can see the detail and it is correct.

fpchurch · Post by **fpchurch** » Thu Dec 20, 2007 9:35 am

Anything yet?

cpegoda · Post by **cpegoda** » Thu Dec 20, 2007 9:43 am

I applied the new update and tried again. Still no success at it posting. Everything else posts, but not that one check?

Post by **Jeff** » Thu Dec 20, 2007 9:52 am

Yo'll need to contact support and they will need to walk you through a process to fix your current data. The latest MR will keep this from happening in the future, but cannot fix data that has already had the problem happen to it.

Here is what we found the problem to be. If you pressed add to add a new invoice and then clicked cancel, and then editted another invoice without closing out of the invoice screen, that invoice would lose it detail. The 12/5/2007 MR keeps this from happening.

cpegoda · Post by **cpegoda** » Thu Dec 20, 2007 9:59 am

Thanks. I am not sure I understand why I had the problem as I did not do any of the things you mentioned. There was no problem entering the data to set up the invoice and I didn't edit it in any way before writing the check. But, I will contact support and see if they can help.

Thanks!